Find help with capture, editing and authorization below, or contact us by email.
[email protected]What if first launch says image processing cannot be enabled?
First launch needs a network connection to verify the installation. Allow WOW to use the network, confirm connectivity, then tap Retry. If it still fails, reopen the app, check that date and time are set automatically, and contact support.
Are my photos uploaded to WOW’s servers?
The authorization service does not receive photos, video or sound. Image processing happens on the device. Photos containing GPS data may use Apple’s geocoding service to look up place names; see the privacy policy.
Why does the app ask for location?
Location adds capture coordinates to new photos. You can turn off Save location or revoke system location permission without preventing ordinary capture. Existing GPS metadata is not removed by this change.
Why can’t I find an exported photo?
Check that Settings allows WOW to add content to Photos and that the device has enough storage. Do not uninstall the app until important media has been saved or backed up.
How do I report a problem?
Email [email protected] with your device model, OS version, app version, steps to reproduce and any error text. Hide private content in screenshots. Original photos, passwords and keys are not required.
How do I make a privacy or deletion request?
Email [email protected] and describe the records you want to access, correct or delete. We still need to establish the connection to the relevant installation or correspondence. Manage device media and shared copies in their respective destinations.
Get in touch
For product questions or privacy requests, contact the developer by email.
[email protected]